Senior Account Manager (D365 Business Central)Drive Growth. Build Relationships. Make an Impact.
We're looking for a commercially driven Senior Account Manager to take ownership of a portfolio of high-value customers, driving retention, growth, and long-term partnerships.
This is a strategic role where you'll work closely with senior stakeholders, shape account plans, and identify opportunities to maximise customer value within a fast-paced SaaS/ERP environment.
What You'll Be Doing
Managing and growing a portfolio of key customer accounts
Building and delivering strategic account and revenue plans
Leading customer reviews and stakeholder engagement
Identifying upsell, cross-sell, and expansion opportunities
Owning renewals and commercial negotiations
Working cross-functionally to deliver strong customer outcomes
Proactively managing risk and improving customer satisfaction
What We're Looking For
5+ years' experience in account management or similar roles
Background in SaaS, ERP, or subscription-based environments
Strong experience with Microsoft Dynamics 365 Business Central
Proven ability to manage complex, multi-stakeholder accounts
Commercially focused with a track record of growth and retention
Strong communication and organisational skills
HubSpot CRM experience is a plus
What You'll Get
Competitive salary
Generous annual leave plus birthday off
Pension from day one
Critical illness and life cover
EV salary sacrifice scheme
Wellbeing support and EAP
Ongoing professional development and Microsoft certifications
A forward-thinking, technology-driven environment