Do you have experience supporting customers with arrears and complex queries? If so, this new opportunity as a Homeownership Advisor atAmpliuscould be the perfect role for you!Youllplay a key role in supporting homeowners, managing accounts, and navigating lease responsibilities.Youllwork closely with colleagues, customers, and external partners to deliver a responsive, high-quality service that supports sustainable homeownership.
Salary: £34,602.40 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday Friday 9am 5.15pm
Location: Hybrid with a weekly presence in either our Rushden or Peterborough office
Snapshot of your role
Provide a customer-focused service, responding to homeowner enquiries in line with service standards
Monitor rent, service charges, and other income, supporting effective collection and meeting KPIs
Work with customers to agree repayment plans, offering guidance on affordability and available support
Interpret leases, transfer documen...