Experienced Credit Controller Location: Loughborough Hours: Full time, permanent Are you an experienced Credit Controller looking for your next challenge working for a fast-growing and forward-thinking property company, is looking for a driven and detail-focused Credit Controller to join our team in Loughborough. If you're confident managing high-volume ledgers, building strong relationships, and keeping cashflow on track, we want to hear from you. The Role As our Credit Controller, you will play a key role in managing and reducing aged debt across the business. You will be responsible for maintaining accurate records, handling arrears, communicating clearly and professionally, and ensuring that payment plans and collections are handled efficiently and in line with company policy. This is a busy, varied role in a friendly and supportive team, where you'll have the autonomy to take ownership of your ledger and drive real results. Key Responsibilities Manage and monitor debtor accounts, ensuring timely collection of outstanding payments Carry out proactive credit control activity including outbound calls, emails and payment reminders Set up, review and monitor payment plans where appropriate Reduce aged debt and improve cashflow performance month-on-month Maintain accurate and up-to-date notes and account information Resolve queries promptly and professionally Issue statements, reminders and relevant documentation Liaise with internal teams to support smooth communication with tenants Escalate overdue accounts in line with process, including legal referral where required Support month-end reporting and wider credit control activity as needed About You To succeed in this role, you will have: Previous experience in credit control / arrears management (essential) Strong communication skills and the confidence to chase overdue accounts Excellent organisational skills and attention to detail Ability to work well under pressure and manage competing priorities A proactive, problem-solving mindset Experience using finance software / CRM systems Professional, calm and resilient approach Ability to work both independently and as part of a team Experience in the property or student accommodation sector is beneficial, but not essential. What We Offer Competitive salary Supportive team and great working culture Opportunities for development within a growing business On-site parking Company benefits package The chance to make a real impact in a role you can take full ownership of Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website