Customer Service - Hybrid working
ROLE: Remote Customer Service Advisor
SALARY: £24,500
LOCATION: Bedworth -Hybrid with 1 or 2 days in office per week
HOURS: - You'll work a flexible 37.5-hour shifts between Monday - Sunday 8am - 8pm (5 days out of 7)
CONTRACT: Full time and Permanent
START DATE: September
Here at CCA Recruitment we are teaming up with our client who is the largest provider in aftercare for domestic appliances.
We are looking for a Customer Sales Advisor with call centre experience to join their team, taking inbound calls from their customer base who will be calling with general enquiries, to update details or to book in a repair for their products.
What does the role entail:
· Acting as the first point of contact for customers who need help.
· Assisting customers calling regarding faulty goods.
· Building rapport with customers and getting to know their needs.
Our client will provide you with training, you just need to provide your customer service experience and knowledge and I'm sure you will be a great match.
This is an inbound customer service role where you will be dealing with the customers request in a timely manner. We do ask that you only apply if you have at least 12 months customer service experience in a contact centre.
If this is the role for you and your criteria matches please apply today!
Benefits:
33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
Employee discounts - Access to discounted TV packages, and discounts for loads of online and high street retailers
Sales bonuses - Each month you'll get the chance to earn some extra take home pay
Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
Pension scheme - Matched employer contributions up to 5% of basic salary
Life assurance - Employer funded cover of 4x basic salary
A free annual protection plan - Access to discounted rates for family and friends too
Incentives - Regular incentives with amazing prizes to be won
Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance scheme
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail