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Thoracic Band 4 Senior Medical Secretary, Bristol
Client:
University Hospitals Bristol and Weston NHS Foundation Trust
Location:
Bristol, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f51474a3c1c4
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian, and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values: https://www.uhbw.nhs.uk/p/about-us/our-trust-values
The post holder is responsible, as part of a team, for providing administrative and senior secretarial support to the Thoracic Department. This includes administering letters using the Trust digital outpatient system, typing, word processing, data entry, distributing documents and letters, filing, recording patient information, and making appointments. You will also assist and support the Band 3 administrators within the Department and support the Management Team. There will be an element of cross-covering colleagues during staff shortages, annual leave, or sickness.
The Team embraces the new Trust Values - Supportive, Respectful, Innovative, Collaborative, and we are UHBW.
Communication:
* Act as a point of contact for queries from clinical and non-clinical staff
* liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures and notify relevant departments accordingly
* Act as a point of contact for patients, relatives, and carers, demonstrating politeness and empathy, and communicating effectively in difficult situations
* Return calls promptly and keep callers updated
* Escalate patient queries and issues to the line manager or relevant clinical staff as appropriate
Organising and Planning:
* Check and sort investigation reports and pass information to the clinical team
* Maintain accurate filing systems, manage post, diaries, and scan patient notes if required
* Attend meetings, training, and briefings, and take notes for feedback or minutes
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and 100+ clinical services across 10 sites, serving over 500,000 people in South West England. Rated 'Good' by CQC, UHBW is committed to excellent patient care, innovation, and research. Our hospitals in Bristol and Weston offer city living close to countryside and seaside, with easy access to the South West. We are dedicated to safeguarding vulnerable groups and promoting diversity, aiming to reflect the rich local population in our workforce. We use anonymous information from applications to meet our diversity and inclusion pledges.
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