Job Description
Salary: $20.00 - $22.00 / hour
Availability: Full Time
Benefits: Dental, Vision, Prescription, Medical
About SSP America
SSP America operates multiple restaurants at the Frederick Douglass Greater Rochester Airport. As a Shift Supervisor, you will oversee the receipt and execution of food orders, ensure high-quality dishes are served, and manage the setup of the kitchen and front of house for seamless operations throughout your shift.
Why Work With Us
* Enjoy a unique work environment without the rush of delivery services like Uber Eats, Grub Hub, or DoorDash.
* Focus on providing exceptional in-house dining experiences.
* No early mornings or late-night shifts, supporting work-life balance.
* Collaborate with a passionate, close-knit team dedicated to great food and hospitality.
Responsibilities
* Support management in maintaining service standards and completing daily checklists and cleaning schedules.
* Train and mentor team members during induction, ensuring adherence to brand standards.
* Communicate job duties, priorities, and expectations clearly to team members.
* Provide support, guidance, and motivation to help the team achieve business goals.
* Establish and monitor performance standards, providing feedback and documentation.
* Assist team members in developing skills for improved performance.
* Ensure all products meet quality standards.
* Oversee cash handling duties.
Qualifications and Experience
* Must be at least 18 years old.
* High School Diploma or equivalent.
* Minimum of 1 year experience in the food & beverage industry.
* Experience in full service and/or quick service restaurants preferred.
* Proven ability to resolve challenging situations with clients, customers, peers, and staff.
* Excellent written and verbal communication skills.
Equal Opportunity Employment
We prioritize diversity and inclusion at SSP. We are committed to engaging all employees, promoting equality, and respecting human rights. We welcome applications from candidates of all backgrounds, genders, races, religions, disabilities, sexual orientations, and identities.
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