The role We are currently seeking an experienced Central Service Charge Manager to join our Service Charge team. As the Central Service Charge Manager you will report to the Head of Service Charge Transformation, you are responsible for ensuring the performance of your team in delivering a high-quality service to all the service charge team and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery. What you'll do Leading, managing and motivating an internal customer facing support team in the accurate calculation, construction and issuing of estimate and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies and procedures Optimise data collection processes to improve efficiency and data accuracy Co-ordinate data and configuration aspects of the annual processes, such as estimate and actual setting, data loading and letter production within statutory deadlines Ensure quality assurance on service charging processes including leading on audits and reporting Partnering with business areas across the organisation to prepare annual service charge income budgets and accurately accounting for expenditure. Lead on change management with respect to service charge data, systems and processes, including developing and maintaining the annual cycle plan Supporting the development, implementation and embedding of systems and process improvements to support the transformation of service charge delivery Develop procedures and controls which adhere to legislation, regulations and contractual obligations. Lead on projects which improve the efficiency and effectiveness of the service What you need Experienced people leader, with a demonstrable ability to motivate and manage a team Strong organisational skills, able to manage and monitor a range of team tasks and responsibilities and work to tight deadlines Experience of working with councillors, the wider community, and other external partners including External Managing Agents Excellent communication skills (written and oral) A strong understanding of residential & commercial service charge management, including current legislative requirement and industry best practice Excellent financial and numerical skills In your supporting statement, please address how you meet each of the above criteria providing real examples. Closing date - 17th February 2026 at 23:59 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. One team together Internal mobility In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed. Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.