Dental Practice Manager - Award-Winning Private Practice
Location: Hammersmith, West London | Type: Full-time Permanent | Hours: 35 per week Salary: £45,000-£50,000 DOE + Performance Bonus + Benefits
Join Our Exceptional Team at West London Orthodontist Cosmetic Dental Studios
Step into a pivotal leadership role at our thriving, award-winning private dental practice in Hammersmith. Lead a dynamic multidisciplinary team and shape the future of specialist dental care for children and adults.
We're London's premier destination for orthodontics and cosmetic dentistry, combining cutting-edge technology with compassionate patient care. If you're ambitious, purpose-driven, and ready to lead in a progressive environment, this is your opportunity to make a real impact.
What You'll Do
Team Leadership & Development
* Manage and mentor reception, nursing, treatment coordination, and marketing teams
* Conduct appraisals, performance reviews, and implement scorecard-based objectives
* Lead recruitment, training programmes, and structured inductions
* Oversee rotas, disciplinary processes, and workforce planning
Financial Management & KPIs
* Monitor practice KPIs, budgeting, and forecasting with monthly performance reports
* Manage payroll, banking operations, and HMRC compliance
* Handle patient payment policies, aged debt management, and payment plans
* Review invoices and prepare payment runs
Patient Experience Excellence
* Deliver exceptional 5-star patient journeys at every touchpoint
* Implement patient feedback programmes (NPS, Google reviews, Doctify)
* Manage complaints procedures with empathy and timely resolution
* Track patient experience KPIs, including wait times, conversion rates, and satisfaction scores
Compliance & Operations
* Ensure full regulatory compliance: CQC, HTM 01-05, IR(ME)R 2017, GDPR, safeguarding
* Maintain practice documentation, policies, and SOPs
* Oversee IT systems, equipment maintenance, and stock control
* Execute marketing plans, including website, social media, and community outreach
What We're Looking For
Essential Requirements:
* Proven management experience in a dental practice or healthcare setting (orthodontic experience advantageous)
* Strong leadership skills with the ability to build engaged teams and manage performance
* Excellent patient service mindset with polished communication skills
* Solid understanding of CQC, infection control (HTM 01-05), GDPR, and health & safety
* Financial acumen: budgeting, forecasting, payroll oversight
* Proficiency with dental software (practice uses Dentally), MS Office/Google Workspace
* Right to work in the UK; enhanced DBS clearance required
Preferred Qualifications:
* Formal management qualification (ILM, CIPD, CMI)
* GDC registration (Dental Nurse) and/or radiography certificates
* Experience with Invisalign/orthodontic patient journeys
* Marketing campaign experience and community outreach background
What We Offer
Outstanding Benefits Package:
* Competitive salary £45,000-£50,000 DOE + performance bonus linked to clear KPIs
* Company pension and staff treatment discounts
* Funded CPD with protected training time and structured career pathways
* Support for further qualifications, including leadership development
Professional Growth:
* Work with leading orthodontic and cosmetic dental specialists
* Cutting-edge, technology-forward environment at the forefront of digital dentistry
* Clear career development pathways, including nurse-to-Orthodontic Therapist progression
* Opportunity to drive business growth and optimise systems
Location & Culture:
* Prime Hammersmith location with excellent transport links
* High-performing, values-driven team culture rooted in patient-first ethos
* Community impact through local outreach and oral health education initiatives
* Kind, supportive, collaborative working environment
Start date: Immediate start available
To apply: Send your CV and covering letter
Job Types: Full-time, Permanent
Pay: £45,000.00-£50,000.00 per year
Benefits:
* Company pension
* Employee discount
Experience:
* clinic management: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person