Are you highly organised, detail-oriented, and confident in managing complex schedules? Quest Medical UK Ltd is looking for a Workforce Scheduling Planner to join our team in West Horndon. This role is key to ensuring our engineering team is effectively resourced, scheduled, and able to meet the needs of our customers.
Key Responsibilities
· Plan, coordinate, and administer engineering team schedules using the Quest TMS system.
· Manage work orders to align with customer service level agreements (SLAs) and KPIs.
· Allocate work based on engineers' skillsets and geographical locations.
· Escalate resource shortfalls and manage non-work events.
· Keep scheduling spreadsheets up to date (planned, reactive, and on-call work).
· Oversee subcontracted work and ensure all activities are accurately recorded in the TMS system.
· Monitor and manage the on-call rota, addressing gaps caused by absences.
· Ensure engineers' working days are fully utilised without downtime.
· Track engineers' ETAs, manage customer expectations, and escalate issues as needed.
What We're Looking For
· Previous experience in workforce scheduling or a similar role.
· Strong organisational and time-management skills.
· Confident communicator (phone, email, and in-person).
· Able to work independently and collaboratively within a team.
· Comfortable working under pressure and meeting deadlines.
· Proficiency in Microsoft applications (Excel, Outlook, Word).
· Logical and systematic approach to planning and problem-solving.
Salary & Benefits
· £24,000 per annum
· Monday – Friday, 9:00am – 5:00pm
· Company pension scheme
· 20 days annual leave plus bank holidays
· Ongoing training and development opportunities
· Supportive working environment
Equal Opportunities
Quest Medical UK Ltd is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Language:
* English (preferred)
Work Location: In person