Job Title: Multi Brand Specialist (Selfridges/Birmingham Area) - Part Time (2 x per week)
Responsible to: Head of Retail UK & Ireland
Department: UK Retail
Main Purpose of Job
The Regional Multi Brand Specialist will work across all brands, including Murad, Living Proof & Kate Somerville, to achieve business objectives. You will promote, demonstrate, and communicate the HUB BRANDS in retail outlets within your designated region, as directed by your Line Manager.
You will show passion for providing exceptional service, demonstrate excellent product and brand knowledge, and be self-motivated and a team player. You will deliver a multi-brand customer journey through customer consultations to maximize sales opportunities. Additionally, you will plan and execute in-store training and events as directed by your line manager and training department, highlighting stock challenges and ensuring full SKU availability across all brands in your accounts.
Main Responsibilities
* Achieve sales targets while developing a premium customer service approach and building customer loyalty.
* Increase counter/account productivity to meet a minimum AUS 2.0 & AVS £75.
* Learn fundamental product knowledge across all brands, including features, benefits, usage, and application techniques to provide the best results for customers and master brand storytelling.
* Engage customers with traffic stops and share our multi-brand icons.
* Maintain counter/store appearance, merchandising according to planogram, and conduct stock audits to ensure full stock availability, reporting out-of-stocks to your line manager.
* Submit daily and weekly reports to your Line Manager.
* Develop positive relationships with department store floor managers and head office.
* Maintain strong knowledge of skincare, haircare, and beauty trends.
* Bring innovative ideas to maximize sales and meet targets.
* Organize store activities and dual-site events to drive sales and footfall.
* Plan and execute in-store events that contribute to sales targets.
* Build strong relationships with in-store management and teams.
* Use technical knowledge and selling skills to influence customer choices and foster loyalty.
* Proactively identify challenges and propose solutions.
* Ensure high merchandising standards, including adherence to planograms, availability of testers, cleanliness, POS placement, and accurate pricing tickets.
* Manage samples effectively when available.
* Organize and plan store visits to maximize profit potential, confirming the next visit before leaving each store.
Essential Skills
* Proven experience in sales with a track record of achieving or exceeding targets.
* Experience in growing accounts.
* Experience in FMCG and beauty/skincare is advantageous.
* Strong interpersonal, numeracy, and organizational skills.
* Excellent team player.
* Proactive and self-motivated.
* Flexible working hours to meet peak trade requirements, including weekends and bank holidays.
* Excellent grooming standards.
As an equal opportunities employer, Unilever Prestige Hub Brands: REN, Murad, Kate Somerville, Living Proof, and Tatcha are committed to equal treatment of all employees regardless of age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status. We value diversity and inclusion, believing they lead to better business outcomes. We encourage applicants from diverse backgrounds to apply and join our team.
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