FACILITIES HELPDESK ASSISTANT
DALE BUILDING MAINTENANCE LTD are a Specialist Property Maintenance Company based in Cardiff but operate throughout South Wales and the South West of England from five operational centres.
We have been in business since 1986 and provide a maintenance and repair service to a variety of customers ranging from Retail, Housing Associations / Care Homes, Leisure and Insurance Companies.
Our Customer Contact Centre is based at our Head Office in Taffs Well near Cardiff and due to the award of new contracts and increased demand for our services we require HELP DESK ADMINISTRATORS for our Reactive Maintenance Division.
Job Role and Responsibilities
Dealing with incoming calls and Emails
Providing back up administration for the Work Co-ordinators and Service Delivery Managers
Liaising with clients and updating information on job progress etc., onto our own job management system DALEF flow and the various clients own portals
Direct contract with clients, tradesmen and repair partners
To operate the help desk efficiently
General office administration and contact support duties
Provide a high level of customer service at all times
The suitable applicant will possess the following skills
The ideal candidate will have excellent customer service experience, great telephone manner and strong attention to detail
Previous experience of working within property services would be an advantage but not essential
Ability to work under pressure and a fast paced environment
Can do attitude
Good IT knowledge
Ability to multitask and prioritise work load
Demonstrate good team working ability
Self-motivated and enthusiastic
I n return we offer
Excellent negotiated salary
28 days holiday
Pension scheme in operation
Exclusive access to online marketplace for discounted items
Access to an employee assistance programme
Department rewards on a monthly basis
Additional annual leave for longer service
Wellbeing Hour a month
Secure employment with a reputable company which has been in business for over 35 years.
Please apply submitting a full C.V to vacancies
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