Overview
Join Corpay as a 2nd Level Support Consultant in Sheffield, United Kingdom. You will become a business expert in the software application, providing advice and expert problem solving to our existing and new customers and serving as their first point of contact for assistance.
Role & Responsibilities
* Providing expert advice, problem solving, and support to new and existing customers using the business software applications
* Management of software incidents and tickets, including replicating and documenting the incidents
* Manage, facilitate, and liaise between the application users and development/technical IT teams
* Work as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, and actively supporting new software releases
* Understand customer requirements and determine the best configuration for their solutions
* Provide virtual or onsite user training and support for both new and existing customers, including collaboration with a project manager on implementation strategies/setup
Qualifications & Skills
* Experience in QA/UAT testing or supporting software solutions (2nd or 3rd line) is ideal
* Exposure to tools such as TFS/JIRA/SQL Studio is advantageous but not essential
* Degree or similar education
* Strong communication skills
* A passion to help and provide solutions
Benefits
* Holiday entitlement: 25 days per annum + 8 bank holidays
* Option to buy or sell 5 days annual leave once a year during enrolment window
* Pension: 3% employee contribution up to 5% employer match
* Private Medical Insurance: Vitality plan with zero excess (£250 excess covered)
* Benefits portal with discounts (e.g., supermarket savings)
* LinkedIn Learning: Free, unlimited access to courses and learning paths
Our Company & Purpose
Corpay is a global leader in business payments, focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed digital solutions used by hundreds of thousands of customers in over 100 countries. We value integrity, collaboration, innovation, execution and people, and support career development, volunteer, community, and wellness initiatives.
Equality & Inclusion
Corpay is committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; empowering our people to share their experiences; and valuing each person’s unique perspectives and contributions.
Corpay is an Equal Opportunity Employer. If you require reasonable accommodation for the application or interview process, please notify a representative of the Human Resources Department.
Equal Opportunity/Affirmative Action Employer
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