Job Description Retail Team Lead
Shoreditch, England United Kingdom
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price
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What You’ll Be Working O
n:
Customer Experience & Serv
iceCustomer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experie
nceCollaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising se
tupSupport and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail le
velProcess cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience l
oopLeverage reporting to provide ...