Please Note - this is a Part Time contracting role - you will need to work 20-30 hours per week. The rate of pay will be between £185 per day and £210 per day.
Head of Supply Chain & Fulfilment
Want to join a growing purpose-led successful eco-friendly startup as it disrupts an industry for the better?
Who are we?
We are a young successful British company providing the highest quality, eco-friendly and beautifully designed promotional products to UK businesses.
We are a responsible, digital-native challenger brand, changing the world by giving businesses a better alternative to wasteful promotional spend: our retail-quality, reusable products are built to last and delight. Our ambition is to become the world’s leading provider of high-quality, eco-friendly promotional items — replacing the staggering volume of low-quality plastic giveaways produced each year.
We’re building a team of world-class, remote-first professionals, empowered to do the best work of their careers while making a meaningful dent in global CO2 emissions.
The Position
Our flagship products are reusable water bottles and reusable coffee cups, customised for brands - with their own logos and bespoke designs.
The Head of Supply Chain & Fulfilment is a senior, hands-on leadership role at a pivotal stage of our growth. Reporting directly to the directors, you’ll take full ownership of how our supply chain and fulfilment function performs day to day — and how it scales for the future.
This role is about end-to-end accountability: ensuring our suppliers, partners, systems, and internal team consistently deliver excellent service, strong margins, positive impact, and a delightful customer experience as the business grows.
You’ll be responsible for building a resilient, efficient operation that supports ambitious growth while remaining commercially disciplined and continuously improving.
What you’ll be responsible for
* ● Owning and leading the supply chain and fulfilment function, ensuring consistent performance, reliability, and scalability
* ● Managing and developing a small in-house team, setting clear expectations, KPIs, and a strong culture of ownership and accountability
* ● Building and maintaining strong, professional relationships with key external partners and suppliers
* ● Taking full responsibility for operational performance, stock, costs, and risk within your remit, working closely with directors on planning and decision-making
* ● Ensuring issues are handled decisively and end to end, with a focus on fast resolution, learning, and long-term improvement
* ● Designing and maintaining clear processes and systems that reduce complexity, minimise errors, and support growth
* ● Providing concise, meaningful reporting and insight to leadership, supporting better commercial and operational decisions
* ● Preparing the operation for future growth by improving resilience, forecasting, and capacity planning
* ● Contributing to broader business decisions through market awareness, operational insight, and cross-functional collaboration
* This is a role for someone who enjoys combining operational excellence, commercial thinking, people leadership, and systems improvement, with real ownership and influence over how a growing business performs.
* Location / Working hours
* ● Part-time role: 20–30 hours per week
* ● Initial 12-month contract, with long-term potential
* ● 100% remote-first business
* ● Candidates should be based within ± 2 hours of GMT to support collaboration
* Skills & experience required
* ● Significant experience in a senior supply chain, fulfilment, or operations leadership role
* ● Experience operating in a growing or scaling business environment
* ● Proven people management and team development experience
* ● Strong commercial awareness, with the ability to balance service, cost, and risk
* ● Confident managing stock, external partners and suppliers
* ● Systems-minded, with a practical approach to process design and improvement
* ● Highly organised, reliable, and comfortable owning outcomes
* ● Clear and effective written communication skills
* ● Self-motivated, pragmatic, and willing to be hands-on where needed