Vacancy title: Infrastructure Engineer
Closing date: 06/05/2026, 16:00
Advertising basis: Permanent
Actual starting salary: £37,111
Salary range or pay band: HEO £37,111 to £45,378
Allowances: Yes
Other Allowance: Welsh Government has introduced a DDaT Allowance for posts categorised as Group 1. This post is eligible for the ‘Developing’ proficiency level of the Welsh Government’s DDaT Allowance, which will be £2,100 for HEO.
Purpose of post
The Welsh Government delivers digital services to people and businesses across Wales. This role supports the administration of a critical line‑of‑business suite of applications hosted on a cloud‑only estate, working closely with senior engineers, central IT teams and software support engineers.
Team / Division Overview
The team consists of 1 Senior Infrastructure Engineer, 2 Infrastructure Engineers and 1 Associate Infrastructure Engineer. Your main focus will be to support Azure Cloud and Office 365 infrastructure solutions and services.
Job role
Mapped to the Infrastructure Engineer role/level in the DDaT Profession Capability Framework. The engineer will support and maintain Azure Cloud and Office 365 services, ensuring delivery, supporting third parties, and troubleshooting mission‑critical processes.
Responsibilities
* Administration, maintenance and troubleshooting of Azure public‑cloud components covering IaaS, PaaS and SaaS.
* Build, configure and support infrastructure solutions following new and established designs, adhering to industry best practice and product lifecycles.
* Implement, monitor and support security controls in line with information security requirements, working with architects and security teams.
* Collaborate with other delivery teams, business owners, suppliers and vendors.
* Monitor systems, identify and address performance or capacity problems.
* Analyse support patterns to resolve systematic problems.
* Manage and document changes in accordance with Change Management processes.
* Produce and maintain high‑standard technical documentation and new standards such as Secure by Design.
* Prioritise and diagnose incidents and requests, owning tickets to completion.
* Escalate major or urgent incidents (P1) via the service desk and communicate with stakeholders.
* Ensure smooth service transition of new systems into active support.
* Perform system maintenance, security patching, handle incidents and production Go‑live activities, possibly outside normal hours.
* Future opportunities to manage staff and development as the team grows.
Key tasks
* Azure Cloud IaaS, PaaS & SaaS services and setup
* ESRI Enterprise Mapping Software
* Powershell scripting and automation
* MABS Backup systems
* Citrix & AVD Desktop Management
* Office 365 Admin Centre
* Microsoft B2B & B2C, Entra ID management, Intune management
* Azure Sentinel set‑up and monitoring
* Avanti patching tools, System Centre Tools, SQL scripting
* Microsoft Azure networking, awareness of .NET runtimes
* Atlassian Product suite
Development opportunities
Access to a range of learning and development opportunities, including online training, coaching, mentoring and short‑term placements. Work on various projects and engage with colleagues across the profession.
Benefits / Eligibility
* Civil Service Pension Scheme
* 31 days annual leave (pro‑rated for part‑time)
* Training and development opportunities
* Cycle2Work Scheme
* Smart working flexible arrangement
* Green Car Scheme (subject to availability)
Nationality and Eligibility
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries with the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the EUSS
* Individuals with limited leave to remain or indefinite leave to remain eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals and certain family members with accrued right to work in the Civil Service
Vetting level
SC – Candidates must have normally resided in the UK for a minimum of the last 5 years.
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