Our client has a vacancy for a Technical Sales Support Engineer with a strong mechanical bias to support customers and the sales force for technical matters. Technical support will cover the mechanical product range, specialising in pneumatics, actuators and vacuums. Commercial and market awareness of company product offering, supporting sales growth by training and proactive promotion of existing and new products. The focus for this role is mechanical products.
As a global market leader, every team member has a voice and this contributes to success as a business. They take pride in collaborative, innovative and customer-focussed culture where team members feel respected, empowered and valued. They have clear sustainable development goals as they believe in caring for everyone’s futures as well as for the future of the planet.
Hours of work are Monday to Thursday 8.30am till 4.45pm, Friday 8.30am to 3.30pm.
Key Responsibilities:
* Support for customer questions via phone and e-mail
* Process requests for special products and variations
* Analyse, check and report writing on customer product returns
* New product development proposal activity
* Market and competitor product analysis & understanding
* Supporting sales force with customer visits and application development
* Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
Degree, HNC or HND in Mechanical Engineering or related discipline
5 years plus in an engineering environment
Able to communicate proficiently via telephone and email with both internal and external customers
A methodical problem solver who is logical, organised and able to keep clear comprehensive records
Ability to clearly and effectively present technical subjects, faceto-face and via webinar
Experience working within an Engineering environment
Hands-on testing and diagnostic experience
Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
Hands-on testing and diagnostic experience
Automation systems or system design experience
Previous experience or working within a Technical Sales Support or applications role
They offer a competitive and attractive range of benefits which include, Private medical cover, life assurance, holiday purchase scheme and much more!
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so