Service Charge Officer
* Annual Salary: £28,000 - £35,000
* Location: Basingstoke
* Job Type: Fixed Term (until September 2025)
Join our clients dedicated team as a Service Charge Officer in Basingstoke, where you will play a crucial role in managing service charge budgets and reconciliations. This position offers a hybrid working model, including regular office days, and is an excellent opportunity for someone passionate about delivering exceptional customer service with a keen eye for detail.
Day-to-day of the role:
* Calculate accurate service charge budgets for both existing homes and new developments.
* Perform detailed reconciliations of accounts, applying necessary adjustments.
* Produce clear and compliant service charge statements.
* Address and resolve customer queries effectively, whether over the phone or in writing.
* Analyse data to identify trends, correct discrepancies, and enhance financial accuracy.
* Maintain meticulous records to ensure all documentation is audit ready.
* Collaborate with various teams to streamline processes and enhance operational efficiency.
* Share expertise and provide guidance to team members, aiding in their professional development.
Required Skills & Qualifications:
1. Strong proficiency in Excel and a high level of attention to d...