Position: Care Navigator
Hours: Shifts available Monday - Friday 08:00 - 18:30 (or half days 08:00 - 13:30 / 13:30 - 18:30
Location: Sefton, Liverpool
Connaught are seeking experienced Customer Service / Administrators with Healthcare experience to work as a Care Navigator playing a vital role in a busy NHS primary care environment, providing a high-quality, patient-focused service.
To be considered for this role, you must have relevant experience in a healthcare setting. This would be suitable for those with Receptionist experience in GP Surgeries or other healthcare settings, 111 Health Advisors or 999 call handlers.
As a Care Navigator, you will:
* Handle incoming calls professionally, signposting patients to the appropriate clinician or service, and escalating emergencies as needed.
* Offer operational support to clinical and non-clinical teams.
* Log accurate information using EMIS Web, including follow-ups, referrals, and clinical instructions.
* Provide compassionate support to patients and carers while maintaining discretion and professionalism.
* Work flexibly to meet service needs, following standard operating procedures and maintaining patient confidentiality.
To register your interest, please send your CV to
Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
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