Job Title: DV Cleared Service Desk Analyst.
Location: Corsham
Duration: 6 months with possible extension
Rate: Up to £450 per day via an approved umbrella company
Brief overview on the role/project:
The Service Desk Analyst services shall be responsible for the following
Manage and maintain Service Desk jobs assigned by Service Desk Manager
Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager
To perform and complete the daily check list and report any issues to the Service Desk Manager
Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager / Operations Management
Report any potential security risks using the directed authority processes as soon as possible
Conduct account management and processing in line with authority access management procedures particularly focused on application or permissions for Base Skype
Managing incidents within the system environment and across specified system boundaries
Receiving and provisioning user accounts using bespoke system tooling
Supporting the Continual Service Improvement of existing Incident management processes and procedures
Supporting, and deputise for, the Service Operations Service Desk Manager
Support the production and distribution of Management Information from Service Management Tooling.Mandatory skills:
TILv3 Foundation minimum
Competent with MS Office Automation Tools
IT Service Desk Experience
Experience of ITSM tooling such as Remedy
Strong Communication SkillsDesirable skills:
Experience of working with MOD deployed IT systems.If this is the role for you please submit your CV at your earliest convenience