Interim Operations Manager – Industry Smart Metering Certain Advantage are recruiting on behalf of our prestigious Utilities client in Milton Keynes for an Operations Manager on a contract basis for 12 months. We’re seeking candidates who can offer demonstrable experience successfully managing multi-functional teams including registration/metering services. Knowledge of Junifer (a Utilities CIS), experience of UK power & gas systems and markets, and B2B industry processes is sought. Suitable candidates will have excellent analytical and problem-solving skills, be effective in the collection and use of data and be able to provide data driven reports and insights to the senior leadership team. We’re also seeking Managers who can demonstrate continuous improvement and new ways of working success stories. Responsibilities Manage a cross functional team of full time staff to driving performance in achieving A market leading level of metering services, quality, cost and efficiency Support the achievement of the overall meter roll out programme Optimising the onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service Proactively manage individual and team performance, development and resourcing Collaborate with customer facing teams, customers and brokers to seek feedback on our service offeri...