Location: Shire Hall, Warwick
Hours: 1-5pm, Monday – Thursday
About Us and The Role
We are looking for a friendly, confident, and proactive individual to join our Meet & Greet team at Shire Hall, Warwick. As a Reception Assistant, you will be the welcoming face of Warwickshire County Council, providing a high-quality front-of-house service to staff, Councillors, visitors, and members of the public.
This is a key customer-facing role where excellent communication and interpersonal skills are essential. You’ll be responsible for greeting visitors, answering queries, managing sign-ins, and supporting the smooth day-to-day running of the reception area.
What You’ll Be Doing:
* Providing a warm and professional welcome to all visitors and staff.
* Handling enquiries in person, by phone, and via email.
* Supporting building users with directions and information.
* Maintaining accurate visitor records and following security procedures.
* Assisting with basic administrative tasks to support the wider team.
* Deliver clear, helpful information and confidently guide individuals to appropriate local services and support.
Key Skills & Experience Required:
* Excellent customer service skills and a courteous, approachable manner.
* Confident communication skills across all channels – face-to-face, phone, and written.
* Experience working in a busy customer service or reception environment.
* Strong IT skills, particularly in Microsoft Office (Word, Outlook, Excel).
* A methodical and accurate approach to work, with the ability to stay calm under pressure.
* Flexibility to cover team absences, sometimes at short notice.
* Ability to handle challenging situations with empathy and professionalism.
* Commitment to maintaining confidentiality and following procedures.
For further information please see the Job Description and Person Specification.
Meet and Greet Reception Assistant
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!?
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application
To discuss the role please contact Beth Hall by emailing bethhall@warwickshire.gov.uk
Closing date: 15th September 2025
Interview date:W/C 22nd September 2025
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See?more
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