About Fleet Alliance As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people! The Role We are looking for a Sales Support Administrator to join our Sales Support team in our Glasgow office at SkyPark. As a Sales Support Administrator, you will provide administrative support to the sales support team, processing new vehicle order and ensuring excellent levels of service for our customers. What will I be doing Processing of new orders from all sales channels within the business. Complete pre order checks and place order with dealerships/manufacturers. Promptly and professionally receive all telephone calls (overspill from reception). Support sales staff by developing an interest in orders, incoming calls and general business. Communicate professionally with sales staff and deliver solutions when issues arise. Secure finance quotation and manage the anti-money laundering checks process. Assist with dealer to secure escalations. Own the order to delivery process for every order assigned to you Complete delivery today calls to customers to ensure everything went smoothly with delivery. Adept at using CRM and ensuring that the system is kept updated. Deal with ad hoc queries from customers, and provide information as required. Cover for other roles and Reception when required. What will I need to succeed Experience in a customer facing administrative role Excellent telephone and customer service skills High standard of written and verbal communication with great attention to detail Experienced in a role with multiple computer systems and varying demands Comfortable handling complaints when required and helping to meet customer needs Highly competent in computer packages including CRM, databases, Excel and Word Problem solving ability Willingness to cover other roles when required Knowledge of vehicles and the sector is beneficial Why you will love working with us Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years. We are also listed in the top 100 Best Workplaces for Women & recognised as a Best Workplace in Financial Services Great Place to Work Sector Category. Fleet Alliance has flexible working hours and a hybrid option of 2 days working from home and 3 in the office, which means that you can achieve a better life balance. We offer an industry-leading personal benefits package which includes: 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year! Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance If you’re attracted to working our distinctive, fun and flexible culture, then joining Fleet Alliance might be the right move for you. To learn more about Fleet Alliance being a Great Place to Work visit: Careers at Fleet Alliance - Fleet Alliance Working at Fleet Alliance Limited | Great Place To Work® UK