Job Description
Role: IT Support Engineer (1st Line)
Location: Manchester
Salary: £26,000–£29,000
Working Pattern: Office Based with Site Visits ( potential to go hybrid once embedded in company)
A driving licence and access to a car is absolutely essential for this role!
This company are looking for a personable and motivated Junior/1st Line IT Support Engineer to join its service delivery team. This is an excellent opportunity for someone early in their IT career who enjoys customer interaction, problem solving, and hands-on technical work.
You’ll be joining a collaborative support team, working alongside experienced senior engineers in a fast-paced environment.
This is a varied first-line support position combining service desk responsibilities with occasional on-site support visits.
Key Responsibilities:
* Handling and prioritising support tickets.
* Providing first-line technical support to end users.
* Supporting Microsoft 365 environments.
* Troubleshooting basic networking and hardware issues.
* Assisting with device setup, repairs, and on-site installations.
* Delivering excellent customer service across phone, email, and face-to-face interactions.
* Escalating issues appropriately to senior engineers.
* Supporting customers both remotely and on-site.
Preferred Skills & Experience
* Basic Microsoft 365 administration/support experience.
* Understanding of IT hardware and networking fundamentals.
* Comfortable with site visits.
* Strong communication and customer service skills.
* Logical troubleshooting and ticket management approach.
* Ability to work well within a team environment.
* Full UK driving licence and access to a vehicle preferred.
The business is far more interested in attitude, communication, and work ethic than deep technical expertise. Technical skills can be developed - strong customer-facing skills and a willingness to learn are essential.
Working Environment & Benefits
* Hybrid working with 1–2 days per week from home.
* Supportive technical team.
* Exposure to a broad client base and technologies.
* Mileage and expenses paid for customer visits.
* Opportunity to develop within a growing managed services business focused on modern IT services, security, and compliance.
If you are interested, please apply now!