Senior Credit Controller - Birmingham
Location: Birmingham, West Midlands
Industry: Professional Services
Contract Type: Full-time, Permanent
Salary: Competitive, dependent on experience
A large professional services business is seeking a proactive and detail-oriented Senior Credit Controller to join its Client Finance team in Birmingham. This is an excellent opportunity to contribute to a reputable organisation while developing your skills in a collaborative and high-performing finance function.
About the Role
Working within a focused and supportive team, you will be responsible for the recovery of outstanding monies from commercial tenants/occupiers. Your role will involve effective communication with tenants, internal stakeholders, and external partners to ensure prompt collections, query resolution, and accurate financial reporting.
Key Responsibilities
Proactively chase arrears in line with agreed recovery policies and timescales.
Maintain accurate records of payment performance and agreed repayment plans.
Liaise with surveyors, client accountants, and tenants to resolve queries efficiently.
Monitor and report on aged debtor positions and provide input into credit control reports.
Escalate unresolved issues, including instruction of legal proceedings where appropriate.
Ensure tenant queries and disputes are logged and resolved within 24 hours.
Assist with the allocation of cash receipts and identification of unallocated funds.
Maintain compliance with all internal controls and contribute to performance improvement.
About You
Extensive experience in a credit control or rent collection role, ideally within a professional or property-based environment.
Excellent communication skills, both written and verbal, with a confident and professional telephone manner.
Strong attention to detail and ability to manage competing priorities effectively.
Knowledge of credit control procedures and data protection best practices.
Proficiency in Microsoft Office, especially Excel, and experience with accounting systems (Trace Tramps, Yardi, Qube, or similar) is advantageous.
A relevant qualification in credit control, accounting, or debt management is desirable.
What's on Offer
A supportive, high-performing team environment
Professional development opportunities
Hybrid working flexibility (subject to role requirements)
A company culture focused on integrity, professionalism, and excellence