About the Role
About the role
Are you passionate about IT support and ready to make a real impact in a fast-paced, innovative environment? Frontline, a leader in the magazine distribution industry, is looking for a proactive and customer-focused Service Desk Analyst to join our dynamic Service Desk team. You'll be the first point of contact for technical support, helping to keep our systems running smoothly and our users happy. If you have strong problem-solving skills, a keen eye for detail, and a drive to learn and grow, we’d love to hear from you!
The opportunity
This is your chance to join a fast-moving, innovative company where your IT skills will make a real difference every day. As a Service Desk Analyst at Frontline, you’ll be the go-to person for technical support, helping colleagues solve problems and stay productive.
Are you passionate about IT support and ready to make a real impact in a fast-paced, innovative environment? Frontline, a leader in the magazine distribution industry, is looking for a proactive and customer-focused Service Desk Analyst to join our dynamic Service Desk team. You'll be the first point of contact for technical support, helping to keep our systems running smoothly and our users happy. If you have strong problem-solving skills, a keen eye for detail, and a drive to learn and grow, we’d love to hear from you!
Job Opportunity
In this role, you will:
•Be the first point of contact for IT support across the business
•Help users with hardware, software, and network issues
•Log, track, and resolve support tickets quickly and professionally
•Create and update helpful technical documentation
•Work closely with the wider IT team to escalate complex issues
•Follow clear ITIL processes to deliver consistent, high-quality support
Essential Skills
You’ll thrive in this role if you:
•Enjoy solving problems and helping people
•Have excellent general knowledge of IT systems
•Communicate clearly and confidently
•Are organised, detail-oriented, and eager to learn