Location: Newcastle-upon-Tyne, Swansea Salary: £25,159 - A Civil Service Pension with an employer contribution of 28.97% Contract Type: Permanent Flexible working, Full-time, Job share, Part-time You will be based in one of our vibrant Newcastle or Swansea offices and customers will contact you with a wide range of queries. For example, learner drivers may contact you to ask for advice on whether their car is suitable to use for their driving test. Using the knowledge you have obtained from your training and the support received from your colleagues, you will guide the learner driver through the criteria on GOV.UK to help them reach a decision. What can you do in a week? Be part of a wider team dedicated to providing excellent customer service to improve road safety Handle inbound calls from both internal and external customers, using the latest technology Provide responses to customer enquiries via email and social media channels Delve into knowledge portals to provide advice and guidance on a wide range of road transport topics Become a Subject Matter Expert on a particular topic and provide support to your colleagues Participate in team briefings and meetings and suggest ideas Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday. Access to the staff discount portal. Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. Flexible working options where we encourage a great work-life balance. About you You will be a confident communicator, both verbally and in writing, with the ability to engage effectively with a wide range of internal and external customers. You will be passionate about providing an excellent service and maintaining high accuracy whilst working at pace within a busy environment. You will enjoy problem solving and will effectively use relevant information to make informed decisions. You will enjoy collaborating with your team, taking responsibility for your own performance and objectives, while supporting others to do the same. How to Apply Read the full job description and apply here Apply before 11:55 pm on Sunday 13th July 2025