Anderson Knight is recruiting an Admin Team Leader to join our clients Internal Sales Administration Team, based in South Lanarkshire. This is an excellent opportunity to join a growing, industry-leading organisation where you will lead a key function within the sales operation, supporting both internal teams and customers while driving performance and process improvements. Salary: £32,000–£35,000 Hours: 40 hours per week, Monday to Friday. Flexible start and finish times with core hours of 08:30am–5:00pm. Hybrid working: 2 days working from home and 3 days in the office. Main Duties and Responsibilities: * Lead, motivate, and support the Order Processing team to achieve daily targets and agreed service levels. * Monitor team performance, providing coaching, feedback, and development support. * Act as the first point of contact for escalated customer and order-related issues. * Support management with reporting and continuous process improvement initiatives. * Handle customer enquiries via telephone, ensuring a professional and positive customer experience. * Ensure accurate and timely order processing using the Sage system. * Liaise with internal departments and other depots to resolve order or customer queries efficiently. * Work closely with Sales Representatives and the Technical Team to support customer requirements. * Assist with onboarding and training new team members. * Promote effective teamwork and communication within the Order Processing function. Key Attributes and Skills: * Previous experience in a customer-facing role, ideally with team leadership or supervisory responsibilities. * Confident and professional telephone manner. * Strong collaborative skills and ability to work effectively as part of a team. * Confident communicator, able to engage with stakeholders at all levels. * High level of organisation, attention to detail, and accountability. * Experience leading or supporting small teams in a fast-paced environment. * Strong organisational skills with excellent attention to detail. * A proactive, supportive leadership style with a strong customer focus. Benefits: * Competitive salary. * 33 days annual leave (including bank holidays). * Life assurance (x3 salary). * 4% employer pension contribution. * Hybrid working. * Access to discounted retailers and employee benefits portal. * Employee Assistance Programme. * Opportunities for career progression within a global organisation. * Supportive and dynamic working culture. If you are ready to take the next step in your career and lead a high-performing team, please forward your CV with confidence