Job summary
The award winning Commercial Capability Team was formed in 2014/15 to bolster departments in improving their commercial capability. A new concept for government, we have developed a suite of capability services that central government departments and wider government bodies can access. A Commercial Recruitment Hub has been created, offering a centralised recruitment service for departments to fill commercial vacancies starting from Commercial Managers progressing up to Senior Commercial Specialists.
This role will be based within Business Operations of the Commercial Capability Team. The Business Operations Team supports the other 14 teams that make up the Capability team, in various ways to ensure the smooth running of the Capability�s functions. We are a relatively new team and so there are opportunities to improve business performance and to be a part of progressive change within the team.
This campaign is looking for Executive Officers to work across the following work stream:
Delivery Support Officer (Contract Management / Commercial Learning & Development,Transforming Public Procurement).
The Delivery Support Officer will join an established operational delivery function and will be responsible for providing all logistical support services to ensure that training programmes offered by the faculty run to the very highest of standards. The post-holder will be reporting to the Deputy Operations Manager and will have a specific focus on learning and development programmes though may be required to support additional service areas as and when required.
Job description
Key Responsibilities:
The post-holder is responsible for ensuring all logistical support activities are carried efficiently and effectively with a strong customer-service focus to ensure that all GCF Virtual Training events run to the very highest of standards.�
1. Ensuring that all learners are booked on to suitable courses and are aware of joining instructions, including issuing calendar invitations and following up to confirm attendance.
2. Ensuring that all relevant communications are sent to learners in a timely manner.
3. Ensuring that learners complete any relevant online courses before attending virtual training sessions.
4. Ensuring that all virtual learning courses are launched to maximum capacity.
5. Managing the Service Desk (mailbox), responding to all queries from learners in a timely and professional manner allocating tasks to action owners and following up to ensure completion.
6. Ensuring that all virtual courses are fully resourced with appropriate facilitators.
7. Ensuring that the virtual classrooms are booked and relaying any special requirements including reasonable learning adjustments to the facilitators.�
8. Ad-hoc administrative tasks including support in arranging meetings, room bookings, updating training materials and document control.
Person specification
Successful Candidates will:
9. Have excellent organisation and prioritisation skills, good attention to detail, and be able to multi-task and work across multiple activities.
10. Be a strong communicator, with excellent written and verbal communication skills.
11. Be able to establish and maintain good relationships with internal and external stakeholders.
12. Have the ability to work both collaboratively and independently.
13. Be able to remain calm under pressure, and problem-solve in order to preserve customer experience, often in a completely virtual environment.
Desirable:
14. Experience in a Customer Service role.
15. Previous work with a Learning Management System.
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Behaviours
We'll assess you against these behaviours during the selection process:
16. Managing a Quality Service
17. Delivering at Pace
18. Working Together
19. Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
20. Managing a Quality Service
Benefits
Alongside your salary of �27,750, Cabinet Office contributes �7,492 towards you being a member of the Civil Service Defined Benefit Pension scheme.
21. Learning and development tailored to your role.
22. An environment with flexible working options.
23. A culture encouraging inclusion and diversity.
24. A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
25. A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.