Established in 2000, size? has evolved into one of the most influential streetwear brands, representing a community connected by fashion, music, sport, and art. We supply our customers with top brands in footwear, apparel, and accessories from around the world, including exclusive collaborations with Nike, adidas Originals, New Balance, Reebok, and more. Our brand celebrates streetwear culture through collections and collaborations, and we work with creative universities via size? syllabus, fostering community engagement.
Role overview:
The Coach Level 3 supports the management team in daily store operations, upholding core values and meeting KPIs. As the first management level, the focus is on creating a positive environment and ensuring the sales team provides exceptional customer service that exceeds expectations.
Responsibilities:
1. Assist the store manager and assistant manager in delivering excellent customer experiences.
2. Serve as a key holder, assisting with store opening, closing, and cash handling.
3. Handle customer complaints and inquiries effectively.
4. Monitor and motivate the sales team to meet and exceed targets.
5. Use business reports to optimize product placement of key items.
6. Manage deliveries and stock to minimize loss and maximize profit, following stock control procedures.
7. Uphold company standards, act as a role model, and build strong team relationships.
8. Share daily briefs and head office communications with the team.
9. Delegate tasks, lead by example, and follow up on assignments.
10. Assist in training new staff and developing existing team members.
11. Ensure the sales floor is replenished and organized.
12. Work safely and responsibly at all times.
13. Collaborate with visual teams to improve merchandising and identify commercial opportunities.
14. Understand KPIs such as footfall, ATV, USP, and conversion, using them to drive store performance.
Role objectives and KPIs:
1. Deliver high customer satisfaction through excellent service.
2. Increase sales and store turnover via merchandising and team motivation.
3. Lead and develop the team to ensure high performance and adherence to policies.
4. Maintain a clean, organized, and visually appealing store environment.
Skills and Experience:
* Interest in the size? brand and products.
* Strong communication skills for engaging with diverse customers.
* Experience in a supervisory role is preferred but not essential; training will be provided.
* Ambitious, resourceful, and eager to learn.
* Good work ethic and time management skills.
* Self-motivated, adaptable, resilient, and problem-solving abilities.
* Proficiency in Microsoft Office (Outlook, Word, Excel).
* Visual Merchandising experience is a plus.
* Commercially minded and flexible with working hours.
Benefits include:
* 25% staff discount on in-store and online products across multiple brands.
* Exclusive deals and discounts via TELUS Health platform.
* Access to health and well-being services, health cash plans, and development courses.
* Opportunities for apprenticeships, qualifications, and career growth.
* Discounted gym memberships and participation in colleague networks and community initiatives.
We appreciate our colleagues’ efforts and offer benefits that support their personal and professional growth within the JD Group.
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