RESPONSIBILITIES
* Provide technical and debug assistance included product training.
* Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
* Study in-warranty claims, compiling of F-Cost report.
* Monitor quality issues and abnormal defect tomake report to factory, take necessary action against warehouse, distributor and factory.
* Create training materials, technical procedures, service manuals and part guides for distributors.
* Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
* Handle COC renewal, COC and WELS testing and registration for new product.
* Assist distributor to conduct field test for new products.
* Support establishment of service management and service centre for local and export market.
REQUIREMENTS
* Minimum Diploma in Engineering or related discipline
* Minimum 2 years of experience of experience in consumer electronics after sales management industry.
* Strong product technical knowledge in home appliances and audio visual.
* Proficient in MS Office applications.
* Ability to work under pressure.
Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
* Position applying for
* Current remuneration
* Expected remuneration
* Notice period
Jason Chow Yew Fai
EA License No : 06C4642
EA Reg No : R25158800
We regret that only shortlisted candidates will be notified.
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