Overview
We are recruiting for experienced Clinical Case Managers with a background in either clinical negligence or personal injury claims handling, to join us and contribute towards the main aims of NHS Resolution by proactively managing claims from commencement to conclusion.
Main duties
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non‑clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
We are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
About us
NHS Resolution is an arms‑length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS.
Job responsibilities
We will deliver a single, integrated claims function, avoiding duplication of effort and allowing teams to develop skills.
The opportunity
We are recruiting for experienced Clinical Case Managers with a background in either clinical negligence or personal injury claims handling, to join us and contribute towards the main aims of NHS Resolution by proactively managing claims from commencement to conclusion.
What you'll be doing
You will contribute to successfully managing clinical claims on behalf of Trusts or GPs and NHS England and will be responsible for a portfolio of complex and non‑complex cases, conducting the investigation, quantification and negotiation of these claims to conclusion.
What we're looking for
In addition to technical knowledge and experience of claims management, ideally in a clinical negligence setting, your background and experience will also include:
* An understanding of current law and relevant statutes in the insurance, clinical or non‑clinical claims negligence area
* Knowledge and ability to manage complex and non‑complex injury claims from commencement to conclusion
* Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area)
* Evidence and ability of managing a large caseload within strict time limits and conflicting priorities
* Ability to engender trust, develop and maintain constructive relationships with external organisations
* Ability to work as a team member and collaboratively with other teams
* Exceptional customer focus and awareness
* Excellent verbal and written communication skills
* Ability to focus on continuous service improvement and innovation
What we offer in return
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and innovative work environment
* Work in a progressive environment towards data‑driven strategies
* A commitment to diversity, equality, and inclusion
* Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
* Commitment to support individuals in having a work and life balance, offering flexible working arrangements
* 24‑hour employee assistance programme from Health Assured (EAP)
* Eye care vouchers for Specsavers
* Blue Light card, a discount service for the emergency services and the NHS
* Cycle to work scheme
* Season ticket loan scheme
Additional information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria.
Closing date: 01 February 2026
If you use AI to assist with any part of your application, please clearly indicate where it was used.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
Person Specification
* Degree level or equivalent
* Recognised Post Graduate qualification or equivalent skills and experience
* Insurance/legal/medical or other professional qualification
Experience
* Substantial personal injury or clinical negligence claims handling experience, or equivalent knowledge or skills or Post Graduate qualification
* Managing a large caseload within strict time limits and conflicting priorities
* Developing and monitoring processes and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Working arrangements
* Full‑time
* Flexible working
* Home or remote working
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