Patient Pathway Co-ordinator (secretary) (Whipps Cross)
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust.
Ensuring that all pathways are front validated at all stages of the pathway.
Actively chasing results in order to reduce treatment length of time.
To participate in providing an effective administration/typing service to the multidisciplinary team.
To ensure appointments are booked within the appropriate time frame, ensuring the patients are contacted in time for them to attend their appointment
Main duties of the job
1. Work as part of the team in undertaking Secretarial workload for Cardiology Consultant (s)
Work with the Line Manager, Deputy Service Manager and Service Manager to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to. Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world‑class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high‑performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person Specification
Qualifications
* GCSE A Level or equivalent standard of education
Experience
* Minimum of 3 years administration/ medical secretarial/ pathway experience or equivalent non NHS
Knowledge
* A good level of medical terminology acquired through education, training or work experience
* ECDL or equivalent experience ie experience of a range of IT packages such as word, excel, outlook and power point Knowledge of 18 week pathways
* Education/ Requirements Supervisory or office management skills equivalent to certificate level
* Experience in front validating
Skills
* Keyboard skills to access and input to data systems; Competent in Microsoft Office products.
* Competence with a range of IT packages, e.g. CRS and EPR
* Understanding of Data Protection Act and Freedom of Information Act
* Ability to use information to monitor processes, plan and initiate action
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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