Benefit Assessment Officer
We are looking to appoint a Benefit Assessment Officer to work as part of the Benefits Team based in Morpeth and with the opportunity for flexible location working.
The successful applicant will be required to assess and maintain claims for Housing Benefit and Council Tax Support; answer customers' enquiries and give them relevant advice. A key role is to encourage benefit take-up and the prompt reporting of changes.
The Benefits Team continues to be high profile and provides vital support to our residents and this role is key in delivering an efficient and timely application process.
You will have excellent communication skills with the ability to converse at ease with customers to request information and provide advice in connection with their applications. You will be confident using a range of IT systems such as Microsoft Office, Outlook and Teams.
Experience/knowledge of working in a Benefits Team within a local authority would be an advantage but not necessary as full training will be given.
Northumberland County Council's (NCC) vision is ’Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees).
Benefits
* Automatic enrolment into the Local Government Pension Scheme
* Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
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