The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations.,
* Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times.
* Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification
* Conduct regular inspections and audits of station facilities to identify and resolve defects promptly.
* Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes.
* Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation.
* Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives
* Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity.
* Deliver continuous improvements to enhance passenger experience and meet SQR standards.
* Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports.
* Promote and enforce high standards of customer service across all facilities-related activities.
Essential
* Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations).
* Strong understanding of health & safety legislation and statutory compliance requirements in the UK.
* Experience managing multi-disciplinary contractor teams and service providers.
* Excellent organisational, problem-solving, and decision-making skills.
* Strong communication and stakeholder management abilities.
* Ability to work flexibly, including occasional evenings or weekends in response to operational needs.
* Proficient in using facilities management software and Microsoft Office applications.
Desirable
* NEBOSH or IOSH qualification.
* Knowledge of rail industry standards and operations.
* Experience working in a unionised environment.
* Project management qualifications (e.g., PRINCE2)
Key Competencies
* Leadership and team coordination
* Customer focus
* Financial acumen
* Attention to detail
* Adaptability and resilience
* Proactive approach to safety and compliance
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