The ideal candidate will possess the following skills, experiences and/or abilities:
Be an excellent communicator with first class customer handling skills
Experience of working within a fast paced customer service environment
Have a confident and pleasant telephone manner
Possess strong decision making and prioritisation skills
Be committed and self driven
Be a team player, with a flexible approach to their workload
Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
Able to work under pressure and achieve deadlines and targets.
Have exceptional organisational skills
We offer:
With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on-site service and will have a pivotal role in the continual improvement of our customer service delivery
Tasks and Qualifications:
Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.