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Incidents and Complaints Analyst, Maidstone
Client: Fram Search
Location: Maidstone, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Fram Search is working with a growing financial services firm that is looking to strengthen its approach to incident analysis and complaints handling. This opportunity is within the operations function and suits someone with a strong background in investigations, reporting, and client communications.
The role involves investigating operational incidents, working closely with internal teams to identify root causes, and supporting the implementation of effective corrective measures. Responsibilities include producing incident trend analysis and commentary for operational leadership.
Additionally, the position involves managing the customer complaints process, including logging, acknowledging complaints, maintaining relevant registers and dashboards, and preparing clear responses. Collaboration with internal stakeholders to gather evidence and identify emerging patterns is essential for continuous process improvement.
We seek individuals with experience in financial services and a methodical, analytical approach to problem solving. Strong communication skills are important, especially in drafting formal responses. Prior experience in incident analysis or complaints handling is valuable.
Applicants must have the right to work in the UK.
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