Job Description About the Role\n\nShift Pattern: Monday to Friday, 08:00-17:00\n\nThis role forms part of a best-in-class Facilities Management team, delivering a professional and customer-focused operational service for a confidential prestigious client. The position supports Regional Facilities Managers to ensure effective team coordination, client engagement, and delivery of contract objectives.\n\nThe role includes deputising for the National Account Manager, providing leadership and holiday cover when required. The successful candidate will manage CAFM systems, CAD floor plans, engineer coordination, financial administration, reporting, and support strategic account objectives.\n\nKey Responsibilities\n\nSupport continuous improvement of operational systems and processes.\n\nDrive high-performing operational delivery in line with business plans.\n\nMonitor operational performance, budgets, and service delivery.\n\nEnsure effective execution of operational processes and SLAs.\n\nProduce operational documentation, reports, and performance data.\n\nManage daily communications with internal operational teams.\n\nSupport and deputise for the National Account Manager.\n\nAnalyse trends in planned and reactive maintenance activity.\n\nWork with the client help desk to support reporting and