An exciting opportunity has arisen for a band 2 patient services clerk to join our NHS Fife Urology Diagnostic & Treatment Centre team. NHS Fife has been awarded funding from Scottish Government to develop a National Treatment Centre for the prostate service; an increase in clerical support is required to support this development.
The Urology Diagnostic and Treatment Centre are based across both Victoria Hospital and Queen Margaret Hospital, and the National Treatment Centre will be based in Queen Margaret Hospital. It is required to work across both sites to meet the needs of the service.
Previous clerical/administrative experience is desirable; within a hospital setting is advantageous.
You must have the ability to lift and handle casenote folders and bend and stretch to retrieve file notes and to load / unload case note trolleys.
You should have the ability to work as part of a team and also work independently; be able to prioritise workload and have good organisational skills.
Excellent communication skills are vital. It is an expectation for you to have a calm, approachable and professional manner; this is paramount when dealing with patients, relatives, nursing staff and clinical staff.
You should display responsible and efficient telephone skills in order to relay any information to the Nurse-in-charge, clinical staff and also have effective listening skills.
We are looking for a confident individual who is able to deal with the day to day workload in a busy, challenging clinic environment. You will be dealing with members of the public, patients and staff within the urology department of NHS Fife.
You will have excellent telephone communication skills to deal with multiple telephone calls from patients/relatives and other departments or health care organisations. We require you to be able to navigate around trakcare and organise appointments.
You will report to the Senior Charge Nurse.
For informal enquiries, please contact Senior Charge Nurse Jackie Stecka on 01592 643355 ext 21536.
Please note the salary for this post is pro rata to part time hours if applicable.
A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
Please be advised that this job role does not qualify for a skilled worker visa/ sponsorship.
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.