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Driver customer service representative

Birmingham (West Midlands)
West Midlands Metro
Customer service representative
Posted: 14 September
Offer description

Overview

Join to apply for the Driver Customer Service Representative role at West Midlands Metro.


What You’ll Do

* Driving trams safely and efficiently across our expanding network.
* Communicating clearly with passengers during travel disruptions.
* Reporting any safety-critical concerns promptly and accurately.
* Ensuring all passengers hold a valid ticket or pass.
* Delivering exceptional service that is safe, reliable, and sustainable.


What You’ll Need

* A full, clean driving license held for at least 12 months.
* To be aged 21 or over (due to insurance requirements).
* A calm, professional demeanour and the ability to thrive under pressure.


Location

Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR


Salary

£27,560 to £31,304 per annum, depending on experience + benefits.


Contract

Full-time, Permanent (Job Share opportunities available: 19.5 hours per week, with shift/rota availability required).


Benefits

MML Salary Sacrifice Pension, 23 Days Annual Leave + Bank Holidays & Free travel on Tram & NX Bus for you and your partner.


About the role

West Midlands Metro is expanding its network to Dudley and Brierley Hill; training will be provided to steer your way into this new adventure. We’re building an award-winning team to support modern, sustainable urban transport.

Click APPLY to join the West Midlands Metro team and be part of a brighter future in urban transportation. No agencies please. This vacancy will remain open for up to 6 weeks from the date of publication, but we reserve the right to close the posting earlier if suitably qualified candidates are identified.

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