Join Us – Business Engagement, Events & Projects Manager
Full-time | Up to £31,097 | Hereford City Centre
Hereford BID is seeking a confident, determined, organised, and people-focused professional to lead our flagship projects, strengthen relationships with city centre businesses, and deliver real results for Hereford. The ideal candidate will have a combination of transferable skills including sales working from a busy office.
This varied, customer-facing role puts you at the heart of our Business Plan — working with BID Levy Payers, Police, shopping centres, and other key partners. You'll lead on initiatives such as the DISC Security App, Hereford Gift Card, and Outdoor Events, while keeping our health and safety practices up to date.
What you'll do:
* Visit businesses regularly to promote services and boost engagement
* Lead and grow our flagship projects - DISC/ Gift Card/ Live Music Events
* Monitor/drive business engagement across the team
* Develop projects in line with our Business Plan
A Typical Day
Start with visits to around four businesses, checking in on their use of our Gift Card or DISC Security App. Along the way, you might gather content, suggest new consumer offers, and involve our marketing team to help promote them.
Afternoons could include meeting with the Police on anti-social behaviour issues, booking music performers for summer events, or checking equipment for upcoming activities. You'll finish by reviewing security app reports, planning follow-ups, and updating your objectives. Occasionally, you'll work late to support evening-only businesses, taking your time back.
About you:
* Confident communicator and relationship-builder
* Highly organised and results-driven
* Strong project management skills
* Excellent writing and admin ability
The package:
* Salary: £31,097
* Hours: 37.5/week, Mon–Fri + occasional evenings/weekends
* Contract: Fixed term to 31 March 2030 (possible extension)
* Pension: Company pension
* Holiday: 20 days + 8 bank holidays
How to apply:
Apply via Indeed with your CV and mandatory cover letter.
_________________________________________________________________________
Job Description
Job Title: Business Engagement, Events & Projects Manager
Organisation: Hereford BID Ltd
Reporting to: CEO
Term: Fixed term until 31 March 2030, with the possibility of extension
Hours: 37.5 hours per week
Salary: £31,097 per annum
Holiday Entitlement: 20 days per year plus 8 bank holidays (pro rata)
Location: BID offices, Hereford City Centre, and other locations as required by the business
Job Purpose
To liaise with businesses and manage/ deliver a range of projects outlined in the Hereford BID Business Plan
Key Responsibilities
Business Engagement & Service Delivery
* Lead, run, and grow participation in flagship BID services, including Outdoor Events, the Hereford Gift Card, and the DISC Security App, by proactively engaging with businesses and stakeholders.
* Promote BID initiatives, inform stakeholders of our work, and seek ways to support them through BID services.
* Systematically self-organise and prioritise work to maximise business engagement.
Crime Reduction & Security
* Develop and promote the BID's crime reduction service, including the DISC app, to levy-paying businesses
* Confidently explain the benefits and functionality of DISC, sign up and train users, and encourage active participation.
* Identifying and target shoplifters etc. with awareness campaigns
* Develop and grow our shop banning scheme
Project & Event Coordination
* Plan, lead, and coordinate events, including staging, PA systems, and other equipment.
* Act as a steward at events and promotions (e.g. Christmas, Easter), occasionally working outside normal hours.
* Develop and deliver an annual street entertainment programme, ensuring quality and compliance.
* Work in the city centre every other Saturday (May–September), often independently, to manage performances and equipment.
Operational & Administrative Support
* Keep accurate records of projects as directed by the CEO, including KPI monitoring.
* Conduct risk assessments for all events and ensure documentation is maintained.
* Check and maintain equipment, ensuring safety, security, and readiness for events.
Person Specification
Essential Experience & Knowledge
* Highly organised with the ability to deliver projects on time and within budget.
* Confident in liaising with businesses and building strong relationships.
* Comfortable communicating with stakeholders at all levels.
* Educated to at least A-level or with equivalent workplace experience.
* GCSE qualifications in English and Mathematics at grade C or above.
* Proven track record in project management and organisation.
* Proficient in Microsoft Excel, Word, and Outlook.
* Understanding of health and safety, particularly for outdoor events.
Desirable Experience & Knowledge
* Sales skills.
* Knowledge of issues affecting town and city centres.
* Experience with Mailchimp, Adobe, and Canva (or similar software).
Skills & Abilities
* Strong time management and organisational skills, with the ability to work in a busy environment.
* Excellent interpersonal skills for building relationships and engaging businesses.
* Digital marketing and social media skills.
* Strong numerical literacy.
* Clear, persuasive, and professional writing style.
* Negotiation and influencing skills.
* Strong IT literacy.
* Willingness to work occasional evenings and weekends.
Attributes
* Self-starter with initiative and drive.
* Customer-focused and service-oriented.
* Well-organised and target-driven.
* High levels of professional integrity.
* Able to work under pressure and meet tight deadlines.
* Committed to professionalism and meeting the needs of levy payers.
Job Type: Full-time
Pay: Up to £31,097.00 per year
Work Location: In person