Deputy General Manager – Buzz Bingo (Poole, England)
Join Buzz Bingo as a Deputy General Manager. You’ll be responsible for delivering consistent brand values, exceptional customer service, and supporting the General Manager in day‑to‑day operations. This full‑time role requires full flexibility, 44 hours over 7 days a week, and the ability to travel between sites.
Base Pay Range
Pay up to £35,000 depending on experience, with annual benefits and possible support for other club sites at short notice.
The Role
As Deputy Manager you’ll play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values, providing input to the club’s local strategic plan and supporting the General Manager in brand strategy implementation.
Benefits
* Help@Hand app for physical and mental wellbeing
* Thrive App, NHS approved mental wellbeing
* Buzz Brilliance Awards – Employee Recognition
* Buzz Learning digital platform with 100+ courses
* In‑house training: IOSH, First Aid, Fire Safety, Gamcare, etc.
* Access to trained mental health advocates
* 5 weeks annual leave plus public holidays (pro‑rated for part time)
* Holiday salary sacrifice scheme
* Staff discounts: 50% off bingo tickets, food & drinks
* Life assurance
* Pension scheme
Your Responsibilities
* Assist the General Manager in delivering a consistent customer experience.
* Implement brand strategy locally and provide feedback to local strategic plan.
* Deputise for the General Manager across all operational aspects of the club.
* Recognise and appreciate staff and customers who go the extra mile.
* Analyse KPI performance and suggest improvements.
* Ensure adequate staffing levels for optimal customer service.
* Provide performance feedback and conduct reviews.
* Co‑create a culture of exceptional customer service through coaching.
* Evaluate customer feedback and respond appropriately.
* Generate new members and maximise data capture for repeat visits.
* Maintain a visible presence in the club at peak trading times.
* Manage day‑to‑day team activities: direct, delegating, coaching, supporting.
* Ensure compliance with gaming, licensing, employment, health & safety regulations.
* Operate in strict accordance with company operating manuals.
* Ensure a safer gambling environment for customers and colleagues.
Qualifications & Skills
* Experience managing a team in a face‑to‑face customer service role, ideally in leisure, gaming, hospitality or retail.
* Business awareness and commercial knowledge.
* Strong customer service example and floor presence.
* Relentless focus on service standards and attention to detail.
* Self‑aware and open to constructive feedback.
* Commitment to personal and team development.
* Able to drive new initiatives and deliver tangible results.
Additional Information
Applicants must be 18+ years old.
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