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Client:
Liberty
Location:
Bury St Edmunds, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5481f6e70a91
Job Views:
35
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Responsibilities for this Resident Liaison Officer will include:
* Monitoring the service providers database to ensure all appointments are booked
* Liaising with tenants to ensure latest contact details are correct and updated
* Filing out and serving NOSPs
* Hand delivering access letters, NOSPs
* Compiling reports and keeping records on gas compliance
What we are looking for in our ideal Resident Liaison Officer:
* NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver’s license essential.
* Resident Liaison experience within gas servicing, ideally within a social housing environment (Desirable).
* Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access.
* A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.
We offer a range of benefits for a rewarding career including though not limited to:
* Pension scheme
* 23 days Annual Leave, plus Bank Holidays
* Cycle to Work scheme
* Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
* YuLife, includes:
o Life Insurance/Death in service benefit – 2x annual salary value
o Smart Health (including round the clock access to 24/7 UK-based GPs)
o Best Doctors to provide a second opinion on complex cases or diagnosis
o Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
o Online Health Check
o Nutrition consultations
o Online fitness program
o YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
o Free will writing
o Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
o Exclusive membership and wellbeing product discounts
o Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
o Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
o Discounted gym membership
o Savings on cinema tickets, travel, holidays & retail
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