Job overview
Reporting directly into the corporate quality governance team – this post will provide expert quality governance support for a respective division or divisions. This includes the maintenance of a close working relationship with their respective DDNQ. This will include but is not limited to flagging emerging patient safety/experience matters of concern, writing and designing high quality governance reports, attending (via rotation) key quality governance meetings for each respective divisional director of nursing.
The post holder will also be required to develop effective internal divisional governance models, which meet Trust standards and national best practice. They will ensure that effective operational clinical governance processes are in place to support high quality learning from all quality governance activity. This work will ensure the effective smooth resolution and / or progress of complaints, incident investigations. They will triangulate key information, supporting and updating the relevant DDNQ whilst ensuring effective risk management processes are embedded via a commitment to continuous quality improvement.
The postholder will work closely with the central quality governance teams and via training will become an expert in all aspects of quality governance, assisting the relevant division to meet all relevant quality governance KPIs and regulatory compliance for key areas of quality governance
Main duties of the job
• To ensure Directorate / Specialty governance standardised meeting structures are in place which align with Divisional and Corporate Governance structures
• To frequently use IT skills e.g. quality governance digital systems, databases to analyse highly complex data and produce reports
• Design and present governance presentations to a variety of different forums at both Trust, Divisional and Directorate level
• Ensure processes are in place to effectively share key lessons and learning from adverse events
• To attend and represent the Division at the appropriate corporate forum as required.
• Become an expert accredited user of the Trusts digital quality management system
• To support local leaders to undertake appropriate risk assessments and implement risk reducing measures.
• To establish al systems to ensure staff in the Division are up to date with Trust policies, procedures and guidelines.
• Act as a case manager for a small caseload of complex complaints which will require the investigation of the complainants concerns
• To lead on a small caseload of particularly complex learning responses including patient safety incident investigations (PSII’s) and formally commissioned AARs (After Action Review’s) using appropriate PSIRF methodology
• To meet with patients and families (alongside relevant clinical leads) to provide sensitive feedback from investigations
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
to hear what our staff say.
Joining us includes a comprehensive benefits package:
1. At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
2. Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
3. Blue Light card eligibility
4. And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
Person specification
Qualifications
Essential criteria
5. UK Masters degree educated, ideally in a subject related to patient safety, risk management and / or clinical governance
Desirable criteria
6. Registered HCP with current registration
7. Management/leadership qualification or additional short courses
8. Capsticks diploma in risk management (or equivalent)
Experience
Essential criteria
9. Acute sector experience working in a role within a clinical governance specialty
10. In depth knowledge and experience of the NHS complaints standards
Desirable criteria
11. InPhase Quality Management system Super-user (Report Builder and Chart Design Skills)
Skills
Essential criteria
12. Expert user of microsoft office software
13. Experience of implementing effective oversight processes related to quality NHS themed NHS data