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Floor Manager - Frasers Floor, Maidstone
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Client:
Frasers Group
Location:
Maidstone, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
2d843cd97fac
Job Views:
13
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
Frasers
We’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.
Finding the fearless
To stay ambitious, we are looking for Floor Managers / Department Managers to join our team in Maidstone.
The opportunity
As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world-class client experience. You will coach and develop your team, ensure brand standards are delivered, and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive schemes, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.
The responsibilities
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
* Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives, being accountable for meeting your own sales results and KPIs
* Stay passionate about industry trends
* Develop and maintain your product knowledge using brand and store information, education materials, and attending training as required
* Proactively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products, and in-store events
* Plan and deliver in-store events in conjunction with the store and brands
* Maintain exceptional personal grooming in line with company policies
* Support stock counts and other operational duties
* Promote the brand and company image positively
* Support the store management team
* Participate as a team player to contribute to store objectives
* Ensure compliance with policies and procedures
* Champion company culture and values
The requirements
* Experience in luxury or premium retail management
* Strong knowledge and passion for luxury retail and brand relationships
* Experience managing a team of managers
* Proven track record of internal progression and development
* Ability to work under pressure and meet strict deadlines
* Flexible schedule based on company needs
The person
* High personal energy
* Confident, assertive, and personable
* Positive attitude and enthusiasm
* Self-driven for upskilling and learning
* Resilient and resourceful
* Natural coaching and leadership qualities
The rewards
* Basic salary £32,256 per annum
* Weekly, monthly, and quarterly bonuses
* Commission bonuses on a wide range of products
* Monthly rewards and recognition
* Join the Fearless1000 Incentive Scheme — watch THIS video for more info
* Holiday pay
* 40% in-store uniform discount
* Bike to work scheme
* 20% discount across all Frasers Group brands
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