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Customer Service Coordinator, Whitstable
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Client:
New Appointments Group
Location:
Whitstable, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1bd4841dfa6f
Job Views:
3
Posted:
21.05.2025
Expiry Date:
05.07.2025
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Job Description:
We are working with an established manufacturing organisation in the Whitstable area who are looking to employ a Customer Service Coordinator permanently.
The package includes a competitive salary, hybrid working, a great team environment and more.
The role:
* Processing of customer orders and quotations within set KPIs.
* Establish strong customer relationships, to deliver excellent levels of customer service.
* Prepare all customer quotations
* Export compliance when processing quotations and orders.
* Proactive quote follow up and negotiate where required.
* Understanding of pricing, value and margin in order to win orders.
* Liaise with Commercial Team, Product Group Managers, Procurement to build accurate pricing and lead times.
* Progressing orders through to shipment
* Proactive communication with the customer throughout the quotation and order life cycle.
* Proactively review, investigate and escalate customer complaints
* Acquire technical product experience to understand the product offer to process basic technical queries along with the ability to understand our products, competition products, and various specifications.
* Assist with external sales requirements relating to Customer and ordering information.
* Understand customer markets and ensure any market intelligence is passed on.
* Identify new sales opportunities
* To contact potential customers and present products and services to maximise sales.
* To interface with clients and to support the Business Development Managers.
* Cross-selling and up selling.
About you:
* GCSE or equivalent in English and Maths, Grade C or above.
* Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
* Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.
* Experience building up new and existing relationships with customers.
* PC literacy, including Microsoft Office (Word, Excel, Outlook).
Please note that only candidates who live locally, with a full right to work will be considered.
CVs to [emailprotected]
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