This role would suit a capable and organised Customer Service Assistant with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.
Some of your duties will include:
* Managing a busy helpdesk and handling incoming calls from clients requiring maintenance support
* Logging details of all calls managed onto the computer system and allocating jobs to a team of Engineers
* Tracking work being completed from instigation stage through to successful completion
* Collating Engineers' timesheets on a weekly basis, costing work completed and raising client sales invoices
* Raising purchase orders daily for spare parts and ensuring prompt delivery
* Controlling and updating weekly reports monitoring and recording details on work completed
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