Job Title: Campus Safety Ambassador - Reception Location: London South Bank University (Southwark) Reports To: Deputy Workplace Manager Contract Type: Full-time, Permanent Hours: 11:00 - 20:00 40hrs per week Pay rate: £13.85 Job Purpose To provide a visible, approachable, and professional presence across LSBU campus, ensuring a safe, secure, and welcoming environment for students, staff, and visitors. Campus Safety Ambassadors (CSAs) are cross-trained in both security and Guest Services (GS) responsibilities, acting as the first point of contact and support for all campus users. Campus Safety Ambassadors are a dedicated team across the LSBU campus to provide resilience across all roles and teams with a detailed orientated approach. Key Responsibilities -Student and Visitor Experience -Confident and competent user of the LSBU Visitor management & pass system. -Act as the face of LSBU, delivering a friendly and professional welcome at all times. -Provide directions, information, and support to students, staff, and visitors. -Promote and assist with the use of the SafeZone app and other campus safety tools. -Support LSBU events such as Welcome Week, graduations, and open days. Security and Safety -Respond to and coordinate First Aid or Security incidents -Comply with legal obligations and safety requirements of the role -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies -Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's) -Conduct regular patrols of campus buildings and grounds, including student residences. -Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations. -Control access to buildings and car parks, ensuring only authorised personnel enter. -Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned -Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution. -To protect the customer's property, people, and assets -To immediately report any systems malfunctions Guest Services -Operate reception desks, manage visitor sign-ins, and issue passes. -To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them. -Learn, know and be able to provide visitors and students with information on campus maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc -To be highly visible, always available and the “go to” person for queries -Answer switchboard calls and direct queries appropriately. -Provide first aid and mental health first aid support as required. -Ensure reception areas are tidy, professional, and welcoming. Safeguarding and Welfare -Actively engage with students to identify and support those in distress. -Report safeguarding concerns and support LSBU's Student Services team. -Undergo regular training in mental health awareness, Prevent, and cultural competency. Operational Support -Regular checks of buildings, ensuring all kit is functional, and logging work orders as required. -To setup working areas as intended and functional, to ensure colleagues, students and visitors are setup for success and can be productive whilst on site. -Support onsite facilities inspections and service audits, reporting maintenance issues and hazards. -Proactively log work orders -Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels -Participate in emergency response drills and contribute to business continuity planning. -Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements -Administrative tasks and ad hoc reporting -Creating, updating, and displaying signage as required -To escalate any feedback relating to the service provided by the service team -To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie -Provide ad hoc cover and support to other work areas and teams -Complete any reasonable management request or task Person Specification Essential -SIA Door Supervisor Licence (or willingness to obtain) -Experience in a customer-facing or security role -Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence -Immaculate grooming and personal presentation. -Flexible, agile, and adaptable -Ability to remain calm and professional in challenging situations -Commitment to equality, diversity, and inclusion -Essential to be able to process large volume of queries across multiple platforms -Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation - Desirable -First Aid and Mental Health First Aid certification -Familiarity with incident reporting systems (e.g., OSHENS, ISARR) Training and Development -Cross-training in security and Guest Services. -Access to customer and student experience training. -Access to Mitie's “I Am Mitie” and “Leave it to Me” customer service programmes. -Ongoing professional development and career progression opportunities.