Overview
NHS Hertfordshire and West Essex Integrated Care Board (468)
IT Assurance Analyst
The closing date is 06 November 2025
HBL ICT Shared Services has been established to provide comprehensive ICT services to four member organisations, with each organisation having an equal say in the strategic direction of the ICT service. HBL ICT is not a legal entity and therefore is hosted by Herts & West Essex ICB, who in turn are one of the four partnering organisations.
HBL ICT is a self-funding organisation with an operational turnover of circa £14m per annum, which is derived from a recipe of income from four partner organisations, plus other NHS clients within the local health economy.
HBL ICT Shared Services Vision:-
'To become the ICT provider of choice, by delivering without boundaries, cost effective and innovative services and solutions to improve patient outcomes'.
HBL ICT Shared Services Vision - 'Partnership in IT'
Our mission is to become the IT provider of choice, by delivering cost effective services which embrace the technology innovations from the industry to improve patient outcomes, in accordance with regulatory authorities.
This means developing a financial and service model that will make the service viable, sustainable and able to meet the technological challenges for the partner organisations, enabling them to operate in a more agile and effective way.
Main duties of the job
* The post holder supports the team manager in aligning Change, Problem and Transition for all production services as a driver of operational efficiency.
* The post holder acts as specialist advisor for Change, Problem and Transition within HBL ICT. Working with Project Managers, Change, Problem owners and stakeholders the post holder provides guidance on scope and scale of plans and levels of details required in order to minimize risk to organization from changes to production environments.
* The post holder defines, updates and delivers training to users and customers across the partnership including guides, presentations, inductions and Q&A sessions.
* The post holder manages and is the administrator of the Change, Problem and Transition tools and processes. This includes management of a suite of support manuals for the function and maintaining robust control of services provided.
* The processes must support activities to enable partner organisations data to be secured at all times.
* Working alongside the Assurance team, Digital Solutions Operations Manager and Security Manager, the post holder ensures that all security legislation and policies are being adhered to within the processes managed by the role. This includes, but is not limited to Data Protection Act, DSPT and ISO27001 accreditation.
* The post holder will respond promptly to reported violations and investigate validity, document and update security incidents system.
About us
Here at Hertfordshire and West Essex Integrated Care Board, we're responsible for planning and overseeing how NHS money is spent to support the people who live in Hertfordshire and west Essex.
We have around 750 employees and our role is to make sure health services work well and are of high quality as well as value for money.
It's an exciting time for us and we're looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim.
So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.
Job responsibilities
For further information on this role please see the job description and person specification attached.
Person Specification
Qualifications
* Educated to Degree level or able demonstrate proven equivalent experience.
* ITIL Foundation
* Evidence of recent ongoing professional development
* Foundation Certificate in PRINCE2 or equivalent knowledge and experience
Knowledge - ITIL
* Experience of successfully delivering Change or Transition across lifecycle.
* Experience of incident, problem or config management
Knowledge and Experience - Governance
* Effective record keeping experience of complex plans and artefacts.
* Experience Chairing formal meetings with Technical and Non-Technical staff
* Experience of working with FOI requests.
Knowledge and Experience
* Experience of developing effective, accurate and timely reporting from multiple data sources
* Understanding of Risk Management
Experience - NHS and HBL ICT
* Experience of working in the NHS
* Experience of working for HBL ICT
Experience - IT environment
* Experience of working in IT environment across the Product Lifecycle
* Experience of managing Early Life Support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Hertfordshire and West Essex Integrated Care Board (468)
Salary: £38,682 to £46,580 per annum plus Fringe HCAS
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