Are you a customer service "superstar" with a knack for administration and exceptional organisational skills? Our client, a fast-growing, privately-owned local agricultural company, is on the lookout for a motivated Customer Service Administrator to join their dynamic team. If you're someone who thrives in a collaborative environment and enjoys delivering top-notch service, this could be your perfect opportunity!
Job Title: Customer Service Administrator
Location: Exeter
Hours: Monday to Friday 8.00am - 4.30pm or 8.30am - 5.00pm
Salary: £26,000 - £27,000 (dependant on experience) and to reviewed after 3 month probationary period.
Benefits: Excellent benefit package including generous holiday allowance
The Role : As a Customer Service Administrator, you will be the friendly face of the company, providing outstanding customer service to both customers and suppliers while managing essential paperwork. Your daily tasks will keep you engaged and challenged, ensuring that no two days are the same!
Key Duties :
1. To provide day-to-day general customer services and administrative support for the business
2. Answering the telephone and actioning emails promptly and in a friendly and efficient manner to take orders from our sales team and customers
3. Help set up new customer accounts and keep records updated
4. Manage customer orders on relevant systems, liaising with third party supplier as necessary and ensuring that order details are sent promptly and accurately to the relevant supplier/manufacturing facility
5. Set up and maintain products on relevant systems and work with the sales reps to set up new product formulations
6. Assisting the Transport Manager in the absence of the Transport Co-Ordinator to ensure all deliveries are suitably typed on the transport planner and relevant paperwork provided to drivers in a timely manner and liaising with the drivers
7. Flexibility to provide job cover for colleagues as required
You will need:
1. To provide first class customer service, having a good telephone manner with the ability to listen carefully and communicate clearly and concisely
2. Accuracy, a keen eye for attention to detail, and good organisational skills
3. Solid IT skills with a good working knowledge of standard Microsoft Office software
4. Ability to work within a team and individually
This is a role which is constantly evolving, and no two days are the same. If you are an enthusiastic individual who thrives in a busy environment and enjoys working as part of a supportive team, then this a perfect opportunity for you. Our client values excellent organisational skills and a positive attitude.
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