We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re recruiting for an Empty Homes Supervisor contractually based out of our Portsmouth office, covering the South Hampshire area. This is a full time, permanent role, working 37 hours per week. Your time will be split between working in the office, spending time out on-site with your trade team, and allows for hybrid home working. A minimum of 20% of your time will be office based to promote collaboration between colleagues across the business. Want to know what we can offer you? 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave A productivity-related bonus scheme to enhance your take-home Use of a company van & fuel card for your work travel A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% Life assurance paid at x 3 annual salary Private medical insurance Health care cash plan called Medicash Enhanced pay for maternity, paternity, adoption and shared parental leave Access to counselling, legal and financial information Electric car scheme Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes Here’s the facts about the role: As an Empty Homes Supervisor, you’ll line manage a team of multi-disciplined trades staff, making sure they deliver a first-class, value for money repairs and maintenance service. You’ll ensure that all works carried out are completed to a high standard and within agreed service level agreements (SLAs). You’ll do this by regular work in progress and post-work inspections, and will conduct regular 1-1’s/90-day reviews for your team, making sure any training needs are identified and that they remain fully skilled to carry out their roles. With your focus on delivering a great customer experience, you’ll work with your team to ensure an exceptional level of quality assurance is provided. But, when on the occasions where complaints are made, a full investigation is carried out to resolve matters quickly. You’ll be tasked with making sure the right action is taken to reduce complaints in future, the quality of the works improves, and customer satisfaction increases. You’ll also be responsible for making sure that all works are carried out in line with best value, taking full responsibility for the costs within your team. You’ll have a strong technical background of providing a maintenance and repairs service within a supervisory/senior position. It’s necessary to have an existing knowledge and experience of property construction and problem diagnosing / resolving. You’ll be a strong leader with a track record of successfully managing a team. And will be a confident communicator who remains professional and calm under pressure. To succeed In this role, you’ll be results driven to meet/exceed targets and continually seek to improve our service. Offers are subject to a full, clean, current UK driving licence (held for at least 1 year) to be able to drive one of our vans. You'll work from our various locations, sites and properties, with a good chunk of your time out on-site visiting properties and your trades. Offers are subject to a satisfactory DBS check. Occasionally our adverts may close before the advertised closing date due to receiving a high number of applications. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers. We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision “More homes, bright futures”. Living VIVID We’re ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives. Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help. Documents